WE RESOLVE
What we'll do:
- Ensure each case is investigated to give an in-depth root cause analysis, so customer is clear on the key reason why the Incident/case occurred and what or who is responsible
- Give a quality response to the internal or external customer, using clarity and empathy to update the resolution process
- Work each case with a focus on the Customer Resolution OKRs of Quality/Global Alignment/Productivity/Nexsellers Loss Control and Service Failure Case reduction
- Manage each case with a key focus on reducing the probability of loss with every opportunity
- RESOLVE!
Each case is different and we'll treat them as such. We negotiate your case with the merchant on a daily basis in an effort to reach your desired outcome in A pre-determined timeframe. We have separate teams allocated towards each of the common resolution processes and can ensure your case will be resolved on priority.
