careers
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opened positions
Job summary
A Nexsellers Customer Resolutions Specialist is a critical part of our mission to deliver timely, accurate and professional customer resolutions to all Nexsellers customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving orders and correcting post-sales problems. Associates communicate with retailers to resolve issues primarily through phone. It is a fast-paced environment.
Your responsibilities:
At nexsellers we thrive to serve our customers and in-turn maintain good relations with the retailers. As part of this job, you'll be in direct contact with retailers. Your job responsibilities will include:
- Maintaining a positive, empathetic and professional attitude toward customers and retailers at all times.
- Acknowledging and resolving customer complaints.
- Knowing the problems inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with team lead as necessary.
- Providing feedback on the efficiency of the customer resolutions process.
Job summary
Are you up for creating solutions and solving tomorrow’s problems today? Then we have an opportunity just for you! We’re seeking a Warehouse Manager to join our dynamic Fulfilllment Center. Our Fulfilllment Center is at the heart of Nexsellers' rapidly growing Operations network: they’re where we manage our fast-moving inventory. They’re also where we develop our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
Your responsibilities:
You’ll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded. In the logistics team you enter and lead, we’ll be entrusting a team of approximately 30 to 40 associates to you. You’ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you’ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.
- Safeguard your team’s safety, promoting Nexsellers' Health and Safety standards.
- Lead cross-functional teams, tasked with solving operational problems.
- Uphold Nexsellers' high standards of process quality.
- Maintain inventory accuracy.
- Strive to improve and streamline processes.
- Become a subject matter expert on larger FC processes and activities.
- Actively share and promote best practices with your colleagues and network.